Lifestyle

My Experience of Working in a Learning Support Environment

Over the past five months, I’ve been a member of a dyslexia department within a learning support environment. Unfortunately, the role has come to an end due to a temporary term-time contract.

Tasks in a learning support workplace

Part of my duties were to organise files and records for exams, and checking that the correct resources are available for students. It’s always been in my nature to care and help others. Some students came in at dinner time just to have a chat. It was lovely to see that they were so polite.

I’m pleased to have had the opportunity to contact high schools across Salford and Greater Manchester for safeguarding. The purpose of this is to maintain records of contacts and queries of upcoming student enrolment. Health and safety procedures were always maintained daily.

My skills within administration have developed. And one thing I am very certain of, is the improvement of my communication. I have gained more confidence when contacting students, staff, and parents. And I’m aware of the correct tone to use. There are many students within the learning support department who require more support than others, all from different backgrounds.

My line manager reported the following:

Natasha has quickly become part of the team and is always happy, polite, and welcoming when greeting colleagues, either personally or by phone. Emails are professional and Natasha is always willing to notify colleagues to check what work needs to be undertaken or with her availability. She has grasped the department systems quickly as appears to have become more confident the longer she has been in the department. It has been a pleasure to work along her.

The three main tasks I become strongest with were:

  1. Keeping paperwork up to date and noticing errors
  2. Being confident with the MI and SMS systems – monitoring students, especially on the dyslexia database
  3. Keeping effective records up to date and performing admin duties to a high standard

I’m thrilled to have been part of the team. All of the staff were very welcoming and helpful along my little journey. Although the role was only for five months, I’ve developed several transferable skills. I’m very thankful for my lovely gifts.

Here’s to the future. Let’s see what bigger things can happen when moving forward.

Author: Natasha Bolger

Creator of Natasha Bolger Media.

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